Our Social and Environmental Responsibilities

The Company takes pride in serving the communities of Indonesia through its business and other initiatives. Providing the local communities with products and services they trust and can rely on is fundamental to building a sustainable business. As such, the Company is committed to generating a positive impact in every aspect of its operations, which is manifested in the implementation of sustainability initiatives across the Company to ensure that the Company actively contributes to the community and environment in its operations.

The Sustainability policies of the Company are established under the following four main pillars:

Our People

  1. Diversity and Equal Opportunity
  2. Learning and Development
  3. Reward and Recognition
  4. Employee Engagement
  5. Health and Safety

Our Costumers

  1. Customer Engagement
  2. Customer Data Privacy
  3. Products and Services
  4. Supply Chain Risk Management

Our Planet

  1. Compliance
  2. Staff Awarness
  3. Office Utilities
  4. Office Waste
  5. Warehouse Utilities
  6. Warehouse Waste
  7. Energy – Efficient Transport


  1. Donation and Manufacturing
  2. Community Development and Volunteering

In carrying out its sustainability activities, the Company refers to the prevailing laws and regulations, primarily the Company Law, Law No. 25 of 2007 regarding Capital Investment, and Government Regulation No. 47 of 2012 on Corporate Social and Environmental Responsibility of Limited Liability Companies.

In 2022, the Company disbursed around Rp 413 million in connection with sustainability activities.

Our People

The Company uses the principles of equality and diversity within the Company. The Company actively creates career opportunities and competence development for the employees based on merit and supports diversity in views and backgrounds within its employees. In addition, the Company emphasises that it does not tolerate any form of discrimination to or among its employees.

The successful growth and operations of the Company relies heavily on its employees. The Company encourages its employees to participate in both internal and external training and development programs. The Company focuses its programs on the development of both functional technical and personal skills of its employees for enhancing their competencies.

As part of the appreciation of the Company and reward for the contribution and hard work of its employees, the Company provides to its employees competitive remuneration packages which commensurate with their qualification and experience as well as the requirements of the relevant position in the Company.

The Company has created an employee engagement program that serves to maintain and enhance harmony, togetherness and teamwork among the employees of every working unit.

Work arrangements and conditions have been changed considerably due to the COVID-19 pandemic, bringing new psychosocial challenges for the health and well-being of workers. In order to create a culture that support and value the mental health and overall well-being of our employees, the Company has organised various activities,

 To support employee health and safety, the Company continues to promote a healthy lifestyle among its employees. Apart from including all employees in the national health social security program (BPJS Kesehatan), the Company has continued to provide occupational safety training to its employees and organise safety drills to prepare employees for emergencies. In 2022, no work accidents were recorded by the Company.

The Company has an Employee Code of Conduct to set out its minimum standards of behaviour for all of our employees to follow.

 Employment related complaints will be managed by industrial relationship section under HR Department and employee related issues will be escalated to the management of the Company as appropriate.

The continuous investment in employees and the commitment of the Company to building a strong corporate culture have been rewarded with a highly qualified, competent and   motivated workforce. In 2022, average employee turnover rate was 3% per month.

Our Customers

Through this pillar, the Company performs its responsibility and manifests its commitment to providing excellent services and products to its customers. In practice, the Company strives to maintain the availability of a wide variety of products, especially the best-selling items to cater for the customers’ growing needs. Meanwhile, the employees endeavour to optimise their assistance and service to the customers with their knowledge of the products.

The Company also has an email platform at [email protected] to provide an access for the customers to send their suggestions, complaints or inquiries regarding the services or products of the Company. Any input will be handled in a swift and professional manner by the customer service team and/or relevant business units. The Company has implemented a call centre during office hour to further enhance communication with its customers.

Our Planet

Grounded in the commitment to environmental sustainability, the Company consistently strives to mitigate its environmental impact through comprehensive preservation efforts in all business activities, both in its stores and the office.

 In practice, the Company encourages employees’ environmental awareness through the emphasis of efficient use of resources.

 To minimise the waste that it generates in its operations, the Company reduces the use of plastic bags in the stores in accordance with the standards set by the Indonesian Retailers Association (APRINDO).

Another measure taken to minimise environmental impact is the implementation of waste management system especially for warehouse waste, to reduce the waste generated and to ensure the proper disposal of waste and garbage. To ensure the effectiveness of the system, the Company works with a vendor specialising in waste management which provides specific drums for waste disposal.

Our Community

In promoting the development of communities in Indonesia, as well as in minimising the unemployment rate, the Company prioritises the employment of Indonesians to support its operation.

 In addition, the Company also promotes a corruption-free Indonesia by requiring its vendors to contractually sign anti-bribery    provisions to ensure healthy cooperation and business conduct. The Company has an anti-bribery and anti-corruption commitments for all employees to meet under the A.S. Watson Group’s Code of Conduct. Internally, the Company holds periodic anti-bribery and anti-corruption trainings to improve its employees’ awareness and understanding of such acts.