As part of the implementation of good corporate governance, the Company is committed to upholding the principle of transparency and enhancing long-term shareholder value through regular communications with its shareholders, both individuals and institutions. The Company strives to ensure that all shareholders have timely access to all publicly available information of the Company. For this purpose, the Company has adopted a Shareholders Communication Policy. This Policy sets out the framework that the Company has put in place to promote effective communication with shareholders so as to enable them to engage actively with the Company and exercise their rights as shareholders in an informed manner.
The annual GMS and extraordinary GMS are the primary forum for communication with shareholders and for shareholders’ participation. The Company also conducts an annual public expose after each annual GMS to provide company updates to the shareholders and the investment community.
The Company reports its financial statements on a quarterly, half-yearly and annual basis. Financial information, annual reports and other shareholders communication, as well as general information of the Company is made available on the website of the Company at www.watsons.biz.id.
The Company has also provided a channel for the stakeholders to submit their opinions, complaints, and questions through corporate.secretary@watsons.co.id. For urgent queries that require quicker responses during working hours, the Company can be contacted through +62 (21) 2128-3001.
The Company recognises the importance of the privacy of shareholders and will not disclose the information of shareholders without their consent, unless required by law to do so.
Besides its corporate website, the Company continues to explore new ways to broaden its use of information technology as a means for disclosure of information.
The Company is committed to achieving and maintaining the highest standards of openness, probity and accountability. In line with this commitment, the Company expects and encourages its employees and those who deal with the Company (e.g. customers, suppliers, creditors and debtors) to report to the Company any suspected impropriety, misconduct or malpractice within the Company.
A Policy on Reporting Possible Improprieties in Matters of Financial Reporting, Internal Control or Other Matters (“Whistleblowing Policy”) has been adopted by the Company to provide reporting channels and guidance on reporting possible improprieties in matters of financial reporting, internal control or other matters. It also provides reassurance to the whistleblowers of the protection that the Company will extend to them against unfair dismissal or victimisation for any genuine reports made under the Whistleblowing Policy.
The Whistleblowing Policy applies to the Board of Commissioners, the Board of Directors and all employees of the Company as well as independent third parties who deal with the Company.
Any report of impropriety, misconduct or malpractice shall be addressed to the Head of Internal Audit Unit who shall then report to the Chairperson of the Audit Committee for determining the course of action to pursue, with power to delegate, with respect to the report. The format and length of an investigation will vary depending upon the nature and particular circumstances of each report made. The report raised may be investigated internally, and/or referred to the external auditor and/or the relevant public or regulatory bodies.
Each report will be treated as confidential and the identity of the reporter will not be divulged save with such reporter’s consent or under special circumstances and in compliance with any applicable laws or regulations.
The reporter will be assured of protection against unfair dismissal, victimisation or unwarranted disciplinary action, even if the report is subsequently proved to be incorrect or unsubstantiated. Harassment or victimisation of a genuine reporter is treated as gross misconduct, which if proven, may result in dismissal. The Audit Committee shall supervise the enforcement of the Whistleblowing Policy and is responsible for the interpretation and review of all the policies and procedures set out therein. In 2022, there was no whistleblowing report of suspected improper activities.
